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Top questions

Register account is totally free, you can register an account only about 1 min. Register Now

TREX have Mini account, Standard account and Platinum account

Mini account: Need to deposit at least $20;

Standard account: Need to deposit at least $100;

Platinum account:Need to deposit at least $5000. Activate Now

TREX account: You can click the “Forgot password” on the page of Customer Center, and then reset password with the phone number that you have registered.

Please click the “Sign Up” on the Official website, and the fill in some necessary information so that you can get an Real account and a Demo account, there are 10,0000 USD virtual funds in your demo account. The register process is very easy and can finish in 1 mim. Register Now

The Settlement Currency of TREX platform is USD, but you can use VND when deposit or withdraw.

We don’t take any handling fee when deposit.

In general, the withdrawal fee is free, and our company charges fees for withdrawals in 3 cases blow:

1.
The single withdrawal is less than $ 50, and TREX will deduct $ 3 from the withdrawal amount as a handling fee when remittance;
2.
After the client opens an account, the margin of the opening position less than 60% of deposit amount, and the last deposition amount haven’t used for trading, then 6% of the withdrawal amount will be deducted as the withdrawal fee;
3.
Starting from the fourth withdrawal within 24 hours, 6% of the withdrawal amount will be deducted as the handing fee for each withdrawal.

In general, pay your deposit online you can receive instantly.

In general, it can receive in 2 hours, and fastest is in 30 min.

We support deposit and withdraw in 7 days x 24h, you can do it any time you want.

TrexWin

Clients can click on the “Sin up” Upper right corner of the Company website, and then fill in some necessary infor, and then you can get an account. Register Now

Register is totally free, and you can finished registered in 1mim. Register Now

TREX have Mini account, Standard account and Platinum account

Mini account: Need to deposit at least $20;

Standard account: Need to deposit at least $100;

Platinum account:Need to deposit at least $5000Activate Now

a.
About spread: The spread of Standard account is less than Mini account.
b.
The minimum deposit of Mini account is $20, and the Standard account is $100.

Please click the “Sign Up” on the Official website, and the enter some necessary information so that you can get an Real account and a Demo account, there are 10,0000 USD virtual funds in your demo account. The register process is very easy and can finish in 1 min.

The Settlement Currency of TREX platform is USD, but you can use VND when deposit or withdraw.

TREX account: You can click the “Forgot password” on the page of Customer Center, and then reset password with the phone number that you have registered.

After opening an account online, according to the requirements of the regulatory agency, customers need to submit relevant certification documents before withdrawal, mainly including:

a.
Front and back of ID card
b.
Screenshot of online banking (including name, bank, bank account number)

Customers can use the camera or mobile phone to take pictures and self-service uploading in the customer center or sending to the customer service.

After activated account, customer need to contact with customer service to apply bonus. Working time: Monday to Friday from 9 am to 6 pm. If apply bonus during this time, you can receive bonus on the same day.

Register information can verify instantly, welcome to register free account on company web or APP of TREX, if any question, please contact with customer service online 24h.

Clients can contact with customer service on company website or APP, we will help to alter it.

All clients can only apply 1 trading account, there are Mini account, Standard account and Platinum account.

TREX support various deposit methods including deposit online( Like oneclikpay,help2pay) and offline deposit, the deposit process is easy, quick and safety. Deposit Now

Please login to customer center can click “Deposit”, and then do the follow the steps to make online payments.

Yes, you can deposit with VND if you have a debit card.

Deposit is free, you can pay online on you cellphone or computer.

If you pay online, it can receive instantly.

Yes you can deposit and withdraw at 7days x24h, any time you want.

You can login to customer center, click to “Withdraw”, fill in the amount you need to withdraw and pay.

The currency customer receive is VND.

In general, it is in 2 hours, you can receive in 30 min when fastest.

In general, the withdrawal fee is free, and our company charges fees for withdrawals in 3 cases blow:

1.
The single withdrawal is less than $ 50, and TREX will deduct $ 3 from the withdrawal amount as a handling fee when remittance;
2.
After the client opens an account, the margin of the opening position less than 60% of deposit amount, and the last deposition amount haven’t used for trading, then 6% of the withdrawal amount will be deducted as the withdrawal fee;
3.
Starting from the fourth withdrawal within 24 hours, 6% of the withdrawal amount will be deducted as the handing fee for each withdrawal.

Minimum single withdrawal of VND 200,000, and maximum is unlimited

Investors' funds are deposited in our special bank account for customer deposits, which are managed separately from our operating funds.

Please try to deposit again and check the following reasons:

1.
Whether enough funds in your card.
2.
Have you entered your deposit information correctly?
3.
Whether your deposit order is invalid.

If the above problem does not exist, but you still can not successfully deposited, we recommend that you use another card or other payment method supported in your trading account.

Yes you can, but it must be your own bank card. An account can bind 3 card maximum. If you need to alter binding, you can login to the customer center->bank card information to modify.

Contract for Difference (CFD for short) is a relatively new financial derivative instrument. Investors buy and sell at the price of a certain commodity without involving the transaction of the entity of the commodity.

The TREX platform can trade the most popular trading symbols in the world, more than 40+ symbols including foreign exchange, commodities and indices. Among them, popular symbols include Gold, EURUSD, AUDUSD,JPYUSD. . can be traded. 。

Our company's spread is floating. The spread of each product is slightly different but it is all at a low level in the industry. You can download the company platform to check the real-time spread. Download platform

Mini account : a minimum of 0. 01 lot can be traded in a single transaction.

Standard account : a minimum of 0. 01 lot can be traded in a single transaction.

A minimum of 2 US dollars can be traded, such as trading 0. 01 USDJPY, only 2 USD.

The TREX platform support to trade 24 hours/day, and the trading hours of different trading symbols are different. For details, please see the TREX Contract Details.

Margins are different for different symbols, such as USD/JPY, and a minimum of 2 USD can be used to trade 0. 01 lots. For details,please see the TREX Contract Details.

Stop Out Margin refers to the system will automatically close positions if the customer’s loss reaches a certain amount. Each foreign exchange broker has its own Stop Out level. The Stop Out level of the TREX is when the Equity are less than 20% of the Free Margin. On the weekend the it is 200%.

For Example: The customer account has 1,000 USD, bought 1 lot of USD/JPY, and used 200 USD margin, then the free margin in the account is 200 USD. When customer buy in the wrong direction, there will make a loss from the margin used. After the loss is more than the 200 USD margin used, you will lose money from your 200 USD free margin until to only 20% , that is, 40 USD or less. System will trigger Stop Out Margin.

Net Equity refers to the funds in the account after the client's current position is closed.

The calculation formula of Equity: Equity = balance + floating profit and loss.

Margin Used is the margin required to hold opening positions.

Holiday Margin refers to the margin requirement when customers hold positions over the weekend or holiday. During weekends or holidays, the margin level will increase to 200%.

On the weekend, the Stop Out will be executed at 30 minutes before the market is closed. Customers need to ensure sufficient funds to avoid unnecessary losses caused by Stop Out.

1. What is Take Profit?

Take profit refers to closing out a position when the profit of an trading reaches a predetermined amount and harvesting the profit in a timely manner. The purpose is to make a profit in time and not to cause profit reversal due to the callback.

2. What is a Stop loss?

Stop loss means that when trader's loss reaches a predetermined amount, the position is closed in time to avoid a larger loss. The purpose is to limit losses to a smaller range when trader’s wrong trading.

3. How long is Take Profit and Stop Loss valid?

Take Profit and Stop Loss are valid for the current week. If the Take Profit or Stop Loss is not triggered before the weekend, it will be automatically canceled on weekend. When you start trading on Monday, please remember to reset it.

The take profit and stop loss price set is the trigger price, and the actual transaction price is based on the current market price.

Pending order is one of methods to open position, refers to open position with the price and lots that customer have set. When the market price come to the setting price, pending order will be triggered and become market order and start to trade.

This is to protect order not to be triggered when the market price change much. If not distance, the Limit order/Stop order will be triggered and traded Immediately when the market change and start to profit or loss, just like the market orders, pending order will loss it means.

The validity period of the pending order is the same as that of Take Profit and Stop Loss, both of which are valid for the current week, and will be canceled automatically if they are not triggered before the weekend. When you start trading on Monday, please login to the platform and reset it.

It means that the price submitted by the customer does not match the final transaction price.

It is normal to see a slippage in foreign exchange trading platforms. When there is a gap in the market (before and after the release of important data, before the market is closed, when the market is opened, etc. ) and the price set by the customer does not appear in the market, the next market price after the gap will be traded, and the customer's stop loss and profit position may have a slippage.

Hedging generally refers a trader makes an equal amount of two open positions in the same product but in the opposite direction, so that no matter whether the price moves (or rises or falls) to any party, the position profit or loss will not increase significantly. This is a method of traders to stop loss more.

Margin requirements to hedging positions for clients. The hedging margin for hedging positions is 1/4 of the total margin for hedging orders. Unlocking needs to make up the margin amount of the original order.

For example: Buying 1 lot of GBPUSD and selling 1 lot of GBPUSD is the hedging positions. At this time, the margin is (400 + 400) * 0. 25 = 300 USD.

Leverage is the ratio between the contract value controlled by the client and the margin used. On the one hand leverage enlarges the client's funds and on the other hand reduces the client's investment funds. Our company's leverage is generally up to 1:500. Different symbols have different leverage. Customers can control their positions to control the leverage.

The calculation formula for leverage: Leverage = contract value / margin.

For Example: Leverage of USDJPY = 1 lot of contract value / 1 lot of margin = 100,000 / 200 = 500 times.

Overnight interest will be charged when your position passes the settlement time. If you close your position before the settlement time, you will not be charged overnight interest. The overnight interest is different for different symbols. Some symbols will pay overnight interest, and some symbols will receive overnight interest. For example, selling USDCNY will charge overnight interest.

In addition, according to the practice of international banks, the settlement date is 2 trading days after the symbol is opened, and the overnight interest is calculated based on the settlement date. Positions are held from Wednesday to Thursday, and the delivery day is from Friday to next Monday. Therefore, when all products are held on Wednesday and settled on Thursday, 3-day interest is calculated, and positions held from Friday to Monday need only be calculated for 1 day. In addition, if the symbols involved in the transaction are closed on an important holiday in their country, the overnight interest on the holiday will also be calculated.

Floating profit and loss = (Closing price-Opening price) * Contract unit * lots

Example 1: Open a position at 1. 11847 on the day to buy 0. 1 lots of EURUSD, and close the position at 1. 11897, that is, to buy first and then close the position on the day. It is expected to make a profit of 5 USD

Floating profit and loss = (1. 11897-1. 11847) * 100000 * 0. 1 = + 5 USD

Example 2: Open a position to sell 0. 1 lots of Gold at the price of 1499. 03 , and close the position at the price of 1492. 23 on the same day, that is, sell first and then close the position on the same day. It is expected to lose 2 USD

Floating profit and loss = (1499. 23-1499. 03) * 100 * 0. 1 = -2 USD

TREX platform supports mobile phones and computers for transactions.

When the market fluctuates greatly or the market is not sufficiently liquid (before the market is opened or closed), the effect of market transactions may cause the bid-ask spread to widen, which in turn will increase the spread. Investors are advised to pay attention to the spread before opening a position. If the spread is large, they can wait for the price to stabilize before opening orders.

Other questions

It depends on your choice, we recommend you can choose TREX platform, here are comprehensive symbols, easy trading and safety funds.
We recommend you choose CF GRPUP to trading Forex, our platform can trade all hot symbols like EURUSD, USDJPY, GBPUSD,and CNYUSD etc, and our spread have much superiority in the industry, welcome to choose our platform to trade.
It is recommended that you choose the TREX platform to trade stock index futures. This platform can trade international popular trading symbols such as China 300 , A50, DJ30, VN30, SP500. . . and spreads has a great advantage in the industry.

Customers can upgrade their account through the official website or APP, but the net deposit need reach the account requirements.

Investors can download through the official website, search for "TrexWin" in Android Google Play or Apple App Store, or consult 24H online customer service. Download now

Investors can read the latest market news promotion through the official website or APP, or consult 24H online customer service.

Yes. Customers can also choose our customized "TrexWin" trading platform, which is easy, convenient and professional.

To trade on the MT4 platform, you need a TREX trading account.Register Now & Download MT4

You can trade all commodities in TREX, including foreign exchange, stock index, commodities.